Ruby Rue

At Shahmar we strive to ensure that your orders are delivered to your doorsteps at the earliest possible time. After placing an order, you will receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all orders are delivered within 2 weeks, some are delivered within 4-5 business days depending on their availability. However, we will let you know via email and WhatsApp if an item is out of stock, and the soonest it can be dispatched. You need to contact us if you need a delivery urgently.

In Pakistan, delivery charges are completely free of cost.
For international deliveries a team member from Shahmar Jewels will contact you guiding you the shipping cost for your destination.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly WhatsApp your concern on +92 335 5668800. Make sure you have your order number and order details.

If you are receiving your order on COD (Cash on Delivery) you cannot open your order unless you have made the payment.

At Shahmar Jewels, we take great care in ensuring the quality of our products. While we do not offer refunds or returns, we do provide an exchange option under certain conditions.

If your item is damaged during shipment, please reach out to us at Shahmar.Jewels@gmail.com or WhatsApp us at +92 335 5668800, and our team will assist you.

For exchanges, you may contact us via email or WhatsApp within 7 days of delivery. The item must be in its original, unused condition. Once our team reviews and approves your request, we will guide you through the exchange process.

We appreciate your understanding and look forward to serving you with the finest jewelry.